Patient Experience Management

Seamlessly engage and retain patients, then convert them for life!

Our smart integrated Patient Experience Management solution empowers providers to deliver 2-way conversational messaging at every digital touchpoint of the patient journey.

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According to the Accenture 2020 US Digital Health Consumer survey,

  • 68% say they are more likely to choose medical providers that offer the ability to book, change, or cancel appointments online
  • 70% say they will choose medical providers who send emails or text messages when it’s time for preventive or follow-up care
  • 55% say “trusted healthcare professionals” would motivate them to take a more active role in managing their health

“According to the Harvard Business Review, a 5% increase in the Patient Retention Rate can increase your Profits from 25% to 95%.”

Challenges in the Traditional Way of Patient Engagement

  • No-shows and late cancellations are costly for providers both time and money-wise

  • Lack of robust mechanisms to relieve front desk burdens

  • Manually calling patients to alerting them of upcoming appointments

  • High cost and low engagement with mailed patient satisfaction surveys

  • Too much time spent writing and mailing greeting cards to patients

  • Using unwieldy spreadsheets to maintain patient lists

HealthViewX Patient Experience Management

HealthViewX offers an integrated Patient Engagement and Communication solution to seamlessly align and personalize the experience of the patient throughout the care journey with multiple automation touchpoints.

With HealthViewX HIPAA compliant two-way interactive communication platform, seamlessly engage your patients by providing appointment reminders, alert notifications, feedback surveys, practice newsletters, greetings, and info about special offers or events.

Highlights of HealthViewX Patient Experience Management

  • 2-way Messaging Communicate in the patient's preferred mode and language with encrypted two-way SMS, automated calls (IVR), instant messaging or email.

  • Automated Workflows​ Personalized workflows that require patient input with custom communication based on care needs, and instantly document responses in your EHR.

  • View-Download-Transmit Allow patients to view, download, and transmit lab results, discharge summaries, or other protected health information (PHI) to providers securely.

  • Patient e-Forms Enable patients to electronically complete new patient forms, digital consent, health history, immunization records, medication lists, surveys, etc.

  • Notifications & Reminders Engage patients with automated, personalized, and actionable communications at scale to significantly reduce operational inefficiency and costs.

  • Threshold Breach Alerts Track and alert threshold breaches of key parameters including vitals, activities, sleep, medication compliance, pain, and much more.

  • Patient Self-scheduling Configure appointment requests to go directly to specific office staff or book real-time appointments directly into the EHR/PM.

  • Engagement Dashboard Built-in widget to see at-a-glance if patients have read SMS/alerts, submitted in-app questionnaires, and accepted/cancelled appointments.

  • Advanced Analytics Improvise and deliver the messaging that drives financial and clinical results using the concrete data analytics on patient communication.

  • EMR/HMS Integration Deep integration with the EHR enables closed-loop workflows, staff continuing to work within the EHR, and zero friction adoption.

“According to the Patient Engagement Perspectives Study conducted by CDW, more than 70% of physicians say Patient Engagement is a top priority at their organization.”

Key Benefits

Patients are always aware of the next steps through a transparent and consistent care pathway. Other benefits of automated care coordination include


Outcomes of HealthViewX Patient Experience Management

Life-time Relationship

Delivering a seamless care experience can help you convert first-time visitors into lifetime customers, build your patient base and support patient loyalty. Nurture the patient-doctor relationship in-between appointments and disseminate practice news, birthday greetings or alert notifications.

Education & Advocacy

Physicians can pre-select content for specific patients or conditions, and the system makes it available to your patients over their preferred channel. Let your patients know you’re thinking of them to improve patient satisfaction as well as drive more visits to your practice.

  • It costs 6-7 times more to acquire a new patient than retain an existing one
  • Existing patients are 50% more likely to try new services than new patients
  • About 65% to 75% of the appointments come from existing patients

Learn how HealthViewX can improve patient communication and operational efficiencies at your organization by scheduling a no-obligation demo.

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