HealthViewX Referral Management tool automates the insurance pre-authorization process and reduces the referral processing time by many fold.
The Challenge
This case study discusses the challenges faced by an FQHC, Vista Community Clinic in California, in managing their outbound patient / medical referral process and how HealthViewX's solution solved those by automating their insurance pre-authorization process. The goal was to analyze
- The number of referrals sent in and out of the network
- Existing referral workflow
- Patient's experience with the referral
The Results
After the implementation of HealthViewX solution, the FQHC experienced 40% increase in the number of outbound patient referral loop closures.
Results at a Glance
- After the implementation of HealthViewX solution, the FQHC experienced 40% increase in the number of outbound patient referral loop closures.
