Altura Centers For Health From California Experienced a 67% Decrease In Processing Time Which Resulted In Doubling Staff Efficiency

HealthViewX Patient Referral Management helps solve a myriad of challenges in the referral process. The solution streamlines the end-to-end referral process and greatly improves the operational efficiency and productivity of the team.

This case study discusses referral process challenges faced by Altura Centers for Health in California, and how HealthViewX solved them by simplifying and automating their referral process. The goal was to analyze the following and implement a centralized system for patient referrals to help resolve the challenges.

The goal was to analyze

  • Referrals sent out, the ways to track and manage
  • Referral processing time
  • Referral order metrics
  • Existing system used and its workflow

After the implementation of HealthViewX Referral Management Solution, the FQHC experienced a 67% decrease in referral processing time.