Receive Referrals coming from any source
HealthViewX solution integrates with your softphones, eFax and website to bring all referrals in one single queue. HVX has developed EMR/EHR print option so that your network PCPs can print files directly to your practice without having to integrate.
Integrate with EMR/EHR/RIS System
HealthViewX is integrable with your electronic paper charts to gather information, and update referral information. HealthViewX can also align with scheduler component to communicate precise specialist availability to referring provider.
Lack of proper communication channel create problems in the referral process. This leads to specialists not having access to proper document and test results on time. The physical transfer of files put the patient protected information at risk of being misplaced, lost or compromised. HealthViewX allows PCPs to share patient documents securely and quickly.
Referral Tracking / Closing the Loop
Referring providers mostly do not know what happened to a referral they sent. After the referral is sent the PCP is out of touch with the rest of the process, this can have serious repercussions like in-appropriate re-referrals, inefficient care or lack of time bound care, patient dissatisfaction and even malpractice lawsuits. HealthViewX keeps the PCP always on the loop by providing information on the status of referral sent and a secure channel to share notes and documents.
Each action by a specialist against a referral is recorded in a chronological order for documentation and future reference. The PCPs can also access the timeline view for referral information, share notes and attach documents to the specialist.
Why it Matters
Only 35-45% of adult inpatient care, as measured by revenue, goes to the partner hospital. That percentage can be even lower for providers with little to no experience managing where their patients receive specialist/hospital care, or under plan designs that do not require referrals.
Lack of Communication
Substantial problems were present in the referral process. The major issues were physician dissatisfaction, lack of timeliness, and inadequate content of inter-physician communication. Information obtained from the general survey and referral-specific survey was congruent. Efforts to improve the referral system could improve both physician satisfaction and quality of patient care.
Faxes, triplicate forms, file copies and provider/staff time spent on processing referral information is costing the practice its profits.