A Large University in Chicago experienced a 45% reduction in referral processing time
HealthViewX Patient Referral Management Solution for large dentistry specialty helps in sending referrals securely with all necessary information via an electronic source.
This case study discusses the challenges faced by this client in managing fax referrals from various organizations and how HealthViewX’s solution helped them in managing, organizing and processing the referrals.
The goal was to analyze
- The various referral channels
- How the referrals are received?
- How the referrals are processed after being received?
- Who works on the received referrals?
- How they communicate during the referral process?
After the implementation of the HealthViewX solution, the client experienced a 35% increase in the overall efficiency of the referral process.