Monthly Archives: September 2019

Why do hospitals need a patient referral management solution?

Today, hospitals face numerous challenges in their day-to-day operations. One of the biggest challenges is managing their high-volume inbound and outbound patient referrals. Right from receiving patient referrals through multiple channels like email, fax, phone, etc., this method is often information-intensive and document-driven, requiring greater control and visibility of the entire process.   

Patients have difficulty navigating through the referral process, and this experience directly impacts the quality of care. Poor referral management negatively impacts hospitals, and hence clinical staff needs to be careful in processing every referral. An inefficient referral process leads to patient dissatisfaction, patient leakage, loss of revenue, missed appointments/no-show rates, overall operational inefficiencies, etc. 

Successful clinical practice depends on effective collaboration and communication among the parties involved in patient care. A solution such as patient referral management for large hospitals has the power to enhance communication beyond the four walls of a healthcare facility. It extends communication to all parties involved in patient care, including the patient. Such solutions can have enormous sway on enhancing the patient experience while driving overall operational efficiency.  

Top reasons why hospitals need a patient referral management solution

1. Doesn’t let you miss any referral

Hospitals send and receive high-volume patient referrals through multiple-channels like emails, fax,  website form fills, direct messaging, etc. It becomes difficult to track every referral, and there are high chances of missing out on them. An end-to-end patient referral solution will bring all referrals in one single queue and eliminates referral leakage. Referrals from physicians are a key source of revenue for hospitals and they would not want to miss out on them.

2. Engages patients throughout the referral process

Hospitals need to involve patients’ in the referral process. Engaging patients will not only increase process visibility for patients’ but also gives them a clear expectation and visibility into their care transition. Involving patients in the referral process directly impacts the standard of care patients’ receive from the hospital. Overall, engaging patients’ will help reduce referral leakages, improve patient satisfaction, and increase revenue.

3. Referral patterns and metrics/analytics

Referral solutions help hospitals understand their referral patterns and appointment conversion rates.  Customized reports and analytics on referrals will help hospitals gain better insight into their business, using analytics such as the metrics dashboard, referral volume, referral patterns leakage rate, wait times, etc. help them with informed decision making.

4. Involves and engages key players for better results

To drive results and for better outcomes, it is crucial to include all the key players’ involved in patient care. Patient referral management solution helps people in different designation achieve their goals at the same time helps provide quality care for their patients. Persona-based reports help each of them in informed decision making.  

 HealthViewX Patient Referral Management solution helps practices in managing their referral network and increasing their revenue. Are you referral inbound & outbound-heavy practice looking to track all your referrals very effectively?  To know about HealthViewX Patient Referral Management System in detail schedule a demo with our team.

How to become a preferred health system for patients and referring physicians?

Healthcare technology has made it stress-free and simplified for health systems to deliver care for their patients. These advancements are uniquely qualified to help health systems attract patients to their facility and build their brand.  

So how do you become the preferred health system? What are the strategies behind becoming a preferred health system for your patients and physicians referring patients to your health systems?

Care coordination is the responsibility of any system of care and has the potential to transform healthcare delivery, and improve the overall effectiveness, and efficiency of any health system. Thus, the key to becoming the preferred health system for patients’ is to have well-executed care coordination.

For effective care coordination, it is important to connect your entire physician community and specialists and make sure they work in unison to ensure your patients’ health needs are met and the required care is delivered.   

Care coordination, if done in the right manner it can improve health outcomes and patient experience along with the growth of the healthcare system. All of them: Patients, providers, and payers can get benefited through proper care coordination. Though there are different definitions for care coordination at the end all of them point to the same goal, which is to become patients’ preferred care provider.  

Here are a few tips to become patients’ preferred health system

1. Connecting an entire set of physicians and specialists:

It is important to connect your entire set of physicians and specialists to provide quality care for each and every patient. Through HealthViewX end-to-end patient referral management connect your entire care network.

2. Improve care coordination:

The major priorities of all healthcare providers are to achieve care coordination and improve patient care but it still remains a challenge in the industry. The right coordinator for each patient may differ from patient to patient. Critical patient information should be readily available for all involved in patient care. Improved care coordination results in better patient outcomes and patient satisfaction.

3. Effective Communication Methods:

Software solutions that support to upsurge communication and engagement among providers are still lacking. Manual processes (phone call, email, fax, etc.) can lead to fatigue and operational inefficiency. An end-to-end automated solution should help eliminate this challenge. Simply by focusing on improving the transfer of patient information one can improve the quality and continuity of care provided to patients’.

4. Gaining the trust of out-of-network providers/physicians:

PCP’s prefer hospitals that are easy to work with. It is essential to build and maintain a strong referral base from out-of-network providers/physicians. Hospitals need to work to become a referral partner of choice for physicians and so creating a strong referral base with the referring physicians will pave the way to steady patient inflow. Hospitals should work to encourage out-of-network physicians to become more actively involved in patient care. Lack of communication can lead to poor patient health outcomes.

5. Closing the referral loop:

Planned integration of patient care between providers will help attain better service. As health systems grow more complicated, it is essential to close the referral loop for patient record and safety. The goal of referral loop closure is to track and support patients when they obtain services outside the practice. Closing the referral loop is one of the ways to become a preferred provider.

Health systems need to adopt new healthcare technologies that have the potential to improve patient care and satisfaction. Let’s take patient referral management, the need of the hour. The present referral management is complex, and coordinating care is hard for the health systems. Navigating the healthcare system or care set-ups can be tiring for patients too. Poor coordination can result in reduced quality of care, higher readmission rates, increased no-show rates, referral leakage and higher cost of care. Better care coordination may result in more satisfied patients.

An end-to-end referral tracking and follow-up is a must for effective patient care. Patient Referral Management is one such solution which can solve major challenges faced by health systems in their referral process.

Schedule a demo with HealthViewX Referral Management Solution experts today!