Tag Archives: Chronic care management

Optimize Chronic Care Management Services with HealthViewX


Chronic care management plays a crucial role in healthcare, especially for folks dealing with long-term conditions like heart disease, diabetes, and asthma. It’s all about giving these patients the ongoing support they need to avoid any complications and get better health outcomes. For people over 65, Medicare has a special program called Chronic Care Management (CCM) that aims to boost the quality of care for those living with two or more chronic illnesses.

For individuals battling chronic diseases, it’s vital to have continuous and tailored treatment plans. With chronic care management, the aim is to offer coordinated and proactive support tailored specifically for each patient’s needs. This includes everything from regular check-ups and making sure medications are right on track to planning out their care properly and teaching them how they can play an active part in managing their own health.

A big piece of making chronic care management work well is getting patients involved in their own treatment plans. When patients actively participate in decisions about their healthcare journey—armed with all necessary information—they tend not only feel better but also see real improvements in satisfaction levels regarding the service received from healthcare providers.

This involvement can be encouraged through different ways such as providing educational materials specific to patient needs ensuring there are always open lines of communication between doctors and patients, and promoting shared decision-making processes among others.

Understanding Medicare Chronic Care Management (CCM)

Medicare’s Chronic Care Management (CCM) program is all about helping people with two or more chronic conditions get better care. It aims to make sure these folks receive ongoing support from their healthcare teams, making it easier for different providers to work together.

For those who provide Medicare services, adding CCM can really make a difference in how patients fare and feel about their care. The idea is to offer thorough support that covers everything from regular updates to managing meds, planning out care steps, and teaching patients how to look after themselves. This approach helps keep the patient’s health stable over time and tackles any issues head-on before they become bigger problems.

With the CCM program, doctors and care givers team up with patients to come up with tailor-made treatment plans suited just for them. Through steady communication and routine check-ups on health status as well as medication reviews help catch potential issues early on. This kind of attentive management means fewer emergency room visits and better overall health for those dealing with long-term conditions.

Healthcare professionals looking into starting CCM services will find plenty of useful info on the official Medicare website. From what you need to qualify through how much you’ll be reimbursed – it’s all there along with educational stuff designed specifically for healthcare workers aiming at delivering top-notch chronic care management.

The Evolution of CCM in Healthcare

Over the years, Chronic Care Management (CCM) has really changed how we look after people with long-term health issues. The Centers for Medicare and Medicaid Services (CMS) have been at the forefront of this change, thanks to their Innovation Center.

With a focus on trying out new ways to provide care that not only helps patients get better but also cuts down costs, the CMS Innovation Center has been all about getting more CCM services out there. They’ve helped healthcare providers give top-notch care by encouraging teamwork among caregivers, making sure patients are actively involved in their own care, and using tech to make managing chronic conditions easier.

Across America, hospitals and clinics have taken up CCM’s ideas by putting together dedicated teams for patient care, setting up rules on how different caregivers should work together smoothly using electronic health records (EHRs), and adopting technology that keeps patients engaged while keeping an eye on their health status from afar.

Thanks to these efforts in evolving CCM within healthcare systems across the country; we’re seeing better results for patients including happier experiences during treatment as well as smarter use of medical resources. This shift towards looking after chronic illnesses before they become bigger problems represents a big step forward in ensuring everyone receives quality care focused on maintaining or improving overall health outcomes, achieving higher levels of patient satisfaction, underpinned by continuous innovation through centers like CMS’s Innovation Center. It highlights a commitment toward offering consistent high-quality service (quality of care) within our healthcare system supported strongly by entities such as CMS, along with programs related to both Medicare and Medicaid.

Key Benefits of CCM for Patients and Providers

Chronic Care Management (CCM) brings a lot of good stuff for both the people getting care and those giving it. For starters, patients see better health outcomes, feel happier with their care, and get top-notch quality in how they’re treated. With CCM, there’s a big focus on making sure everyone involved knows what’s going on with the patient’s health plan. This means folks dealing with long-term issues like heart disease can manage their condition more effectively. Plus, by looking at the whole person rather than just one symptom or problem at a time ensures that treatment plans are comprehensive.

Also, doctors and healthcare providers find things running smoother too. They get to work more efficiently thanks to well-thought-out care pathways and keeping patients engaged in their own care leads to better results all around. In essence, CCM makes personalized healthcare possible which really matches up with what each patient hopes to achieve for their health goals while ensuring continuity of care is maintained throughout.

The Role of Technology in Chronic Care Management

Technology has become a key player in making chronic care management smoother and improving how patients with long-term health issues receive their treatment. By bringing technology into the mix, healthcare workers have changed the game in keeping an eye on and handling patient health.

With this tech integration, those working in healthcare can get up-to-the-minute details about a patient’s well-being, keep tabs on how they’re doing, and step in right when needed. This approach is all about staying one step ahead of chronic illnesses and catching any new problems or shifts in someone’s health early on.

At the heart of managing chronic care through technology are electronic health records (EHRs). EHRs act as a single place where medical professionals can save and look up everything about a patient’s medical history. It makes it easier for different doctors to work together by sharing information smoothly, cutting down mistakes that happen from not having all the facts.

Besides EHRs, telehealth technologies have also stepped onto the scene as big helpers for people with ongoing health conditions. Telehealth lets doctors check-in on patients from afar through online visits or calls which means folks don’t always need to travel for care – saving time while still getting help when they need it most.

On top of that mobile apps related to your wellbeing along with gadgets you wear like fitness trackers are becoming more common tools too. They let individuals monitor important things like blood pressure or sugar levels at home; then share these insights directly with their doctors so everyone involved gets an accurate picture over time leading towards better-tailored treatments just for them based off real data collected day-by-day

In essence integrating technology within chronic disease management gives those providing your care more ways than ever before personalize what they do specifically tailored around each person’s needs – ensuring communication stays strong between everyone involved facilitating quicker interventions if necessary ultimately aiming toward improved health outcomes thanks largely due part careful care planning amongst teams across various aspects within our broader healthcare system

Advancements in HealthViewX CCM Platform

HealthViewX is a cutting-edge platform that brings new improvements to managing long-term health conditions, also known as Chronic Care Management (CCM). It was created together with the Innovation Center and aims to make chronic care management smoother and more effective.

With HealthViewX, healthcare workers can set up care plans that are customized for each patient. By focusing on what each person needs for their health goals, this system makes sure everyone gets care that fits them perfectly.

On top of this personalized approach, HealthViewX has cool features like automatic reminders for patients about their treatment and educational stuff to help them understand their condition better. These tools keep patients in the loop about their own health which helps them stick to their treatment plans better. This not only leads to healthier lives but also makes patients happier with the care they receive.

Moreover, through its data analytics feature, HealthViewx lets doctors keep an eye on how well treatments are working in real-time. They can see if there’s any problem early on and do something about it quickly because of these insights from patient data analysis.

So basically by using all these smart functions of the HealthViewX CCM platform – like making sure every bit of a patient’s care is coordinated properly; planning out treatments based exactly on what someone needs; giving people tools so they’re more involved in looking after themselves – healthcare providers can really step up how they manage chronic illnesses leading not just improved results but also making both doctors’ jobs easier and increasing happiness among those getting treated.

Integrating CCM Software with Existing Healthcare Systems

Merging Chronic Care Management (CCM) software into our current healthcare setups is key for smooth care coordination and making sure everything runs well. When we bring CCM software, like HealthViewX, together with electronic health record (EHR) systems, doctors and Care givers get a full view of patient info which helps them manage care better.

With interoperability being crucial here, it lets different healthcare systems and apps share patient data easily. This means that those in the medical field can see up-to-date and correct information about patients without having to punch it in by hand, cutting down on mistakes.

When CCM software gets hooked up with EHR systems, capturing details about chronic care management becomes automatic. Healthcare workers find it easier to keep track of what’s been done for patients and meet the rules for billing too.

By fitting CCM software into their usual ways of working (normal operations), healthcare providers make managing long-term illnesses a part of their day-to-day tasks. This makes coordinating care smoother improves how healthcare teams talk to each other, and ensures patients with ongoing conditions receive thorough proactive treatment.

Enhancing Patient Care with HealthViewX

HealthViewX plays a vital role in making patient care better by focusing on getting patients more involved and offering all-around care for those with long-term health issues. The platform is all about treating the entire person, not just their symptoms, and helps patients get actively involved in managing their own health.

With HealthViewX, involving patients in their treatment plans and decisions about their care is really important. By providing tools for learning about their conditions, reminders for treatments, and safe ways to talk to healthcare providers online, it encourages people to take charge of their health. This teamwork between patients and care providers makes everyone work together better.

On top of this, HealthViewX aims at giving complete care that looks after the physical as well as mental and emotional sides of a patient’s needs. Healthcare workers can make personalized plans that truly fit what each patient needs because they understand them fully through this platform. It helps keep everything organized so no part of a patient’s care gets missed out on ensuring they’re looked after from every angle.

By going beyond just medical help to consider things like whether someone has enough support at home or if they can easily get to appointments—what we call social determinants—it means HealthViewX lets healthcare teams give much more effective help tailored specifically around what might affect someone’s recovery or wellbeing outside the hospital too.

In essence, HealthViewX boosts how well people are cared for by encouraging them to be part of deciding how they’re treated while also coordinating thoroughcare across different areas needed for healing both body & mind; thus improving overall experiences with healthcare services.

Automated Patient Engagement Features

HealthViewX has some cool tools that help patients get better at taking care of their health, especially if they have long-term illnesses. They make it easier for people to learn about their health conditions and how to deal with them.

With HealthViewX, folks can find lots of easy-to-understand info and videos on different health topics. This helps them know more about what’s going on with their bodies and the choices they have for getting better. Knowing all this stuff makes it simpler for patients to take an active role in looking after themselves.

On top of teaching patients, HealthViewX sends out reminders so no one forgets when to take their medicine or go see the doctor again. These little nudges are super helpful in making sure everyone sticks to what the doctor suggested and keeps up with any checks that need doing before problems pop up. All this effort means fewer trips back into hospital beds and healthier lives overall.

By using these smart features from HealthViewX, people feel like they’re really being looked after well by those providing healthcare services which makes them happier about where they’re getting help from.

Comprehensive Care Coordination Tools

HealthViewX brings a bunch of really helpful tools to the table, making it easier for doctors and care coordinators to work together smoothly. With these tools, they can make sure patients with long-term health issues get their care without any hitches.

When dealing with chronic illnesses, coming up with a game plan tailored just for each patient is key. HealthViewX steps in by offering healthcare pros everything they need to craft these personalized plans. We’re talking about figuring out the right meds, setting up preventive actions, and guiding patients on how to look after themselves better.

For folks living with ongoing health problems, keeping their care consistent is super important. It means they should get steady and linked-up support no matter where they are treated. Through HealthViewx’s ability to let medical teams share info about patients easily collaborate on what needs doing next and keep an eye on how things are going helps dodge any lapses in treatment which makes everyone happier in the end.

Doctors using HealthViewX also have cool ways to talk securely among themselves quickly ensuring that updates or changes regarding someone’s condition or treatment plan don’t fall through cracks.

In essence this platform does wonders for improving teamwork among those looking after us enhancing communication along every step of way ultimately leading towards bettering both management of chronic conditions as well as overall health outcomes thanks its solid backing continuity planning coordination efforts all centered around creating effective individualized care plans within healthcare settings

Overcoming Challenges in Chronic Care Management

Taking care of people with long-term health issues is tough, and those who provide this care have to tackle some big hurdles to make sure they do a good job. Getting past these obstacles is key for bettering the health of patients and handling chronic conditions well.

For starters, dealing with chronic conditions isn’t easy because they can be complex and change over time. Doctors and care managers need to keep up with all the latest info on how best to treat these illnesses so their patients get top-notch care.

Then there’s making sure everyone gets fair treatment when it comes to managing their health problems. This means breaking down any barriers that might stop someone from getting the help they need, whether those are due to where they live, cultural misunderstandings or other life situations. It’s about giving every patient an equal shot at feeling better.

On top of that, having enough skilled people in healthcare is crucial for looking after folks with ongoing medical needs properly. This involves training staff well and making sure there are enough hands on deck ready to give personalized attention.

To deal with these challenges head-on, using tech tools like HealthViewX can really help by making it easier for doctors’ offices communicate better both among themselves as well as engaging more effectively With smart use of technology alongside teamwork in healthcare settings we can push through difficulties tied up in caring for individuals battling persistent ailments ensuring high-quality support across board

Addressing the Complexity of Chronic Conditions

Dealing with long-term health issues isn’t easy and needs doctors who really know their stuff to help manage everything properly. They have to tackle the special problems that come with each type of chronic illness so patients can get better.

Take heart disease, for instance. It’s a typical long-lasting problem where you need constant care and some changes in how you live your life. Doctors focusing on heart stuff need to keep an eye on things like blood pressure, help control cholesterol, and offer advice about what to eat and how much exercise is good.

With every chronic condition comes its own hurdles and potential complications. For healthcare providers, it’s crucial they’re always learning about new findings, guidelines, or ways of treating these conditions so they can give top-notch care.

When we talk about handling the tricky nature of chronic illnesses, it often means bringing together experts from different fields – think heart doctors (cardiologists), hormone specialists (endocrinologists), lung experts (pulmonologists) – working as one team gives someone dealing with more than one ongoing health issue the best support possible.

By digging into the unique challenges each chronic condition brings up front , medical professionals make sure everyone gets care that’s just right for them . Tools like HealthViewX are super helpful here because they let healthcare teams use proven guidelines , treatment plans ,and keep tabs on how patients are doing all in one spot.

Streamlining Care Coordination and Communication

To make sure people with long-term health issues get the best care possible, it’s really important for all parts of their healthcare to work smoothly together and talk well. Making these steps more efficient can help patients feel better and have a better experience.

With HealthViewX, doctors and other health workers can easily work together by using one place online to share information about patients and plan their care. This helps everyone involved in caring for a patient be on the same page, making sure they get exactly what they need when they need it.

Talking clearly with each other is super important in getting this right. HealthViewX has special tools that let doctors chat safely among themselves or even directly with you as a patient. This means less chance of mix-ups and makes coordinating your care much easier.

By improving how healthcare teams coordinate everything and communicate, we can avoid unnecessary trips to the hospital, make sure medications are taken correctly, and overall just make patients happier with their care. Technology like HealthViewX plays a big role in helping healthcare professionals do this effectively.

Implementing HealthViewX CCM in Your Practice

Starting to use HealthViewX CCM in your healthcare setup is pretty easy and comes with a lot of perks. With it, the first thing you do is look at what your practice needs and figure out how HealthViewX can make managing chronic care easier for you.

After choosing to go ahead with HealthViewX, the next move involves getting your medical team on board and training them well. The folks at HealthViewX have put together detailed training sessions so everyone gets comfortable using its features. This step makes sure they’re ready to handle chronic care management more efficiently, improving patient care significantly.

As part of setting things up, the team from HealthViewX will work hand-in-hand with yours to tailor-make their platform just right for what you need. They’ll help set up everything from specific care pathways tailored for different conditions, organizing plans of care, and even making sure it works smoothly with whatever electronic health records (EHR) system you already use. Their experts are there every step of the way ensuring everything meshes well without any hitches.

Once all that’s done, your medical staff can dive into using Healthview X full swing for managing long-term patient care. It’s designed user-friendly so navigating through patient details or keeping tabs on treatment plans becomes a breeze for them—plus staying connected with patients directly too! Adding remote monitoring into this mix means being able to keep an eye on how patients are doing in real-time which helps catch anything amiss early enough leading towards better results health-wise.

Steps to Integration and Deployment

To make chronic care management programs work well, healthcare places need to take careful steps. Here’s how they can do it smoothly:

  • Before starting a chronic care program, it’s key to look at what the healthcare system is like now. Checking out the tech, ways things are done and where there might be problems helps figure out what needs to get better.
  • With setting goals in mind for the program, you should know who you’re helping, what health results you want for them and how you’ll keep track of progress.
  • Putting together a team that includes different kinds of health workers like doctors and care coordinators is crucial. They will work together closely to give patients with long-term illnesses all-around support.
  • For everything to run without hitches between patients and their care teams technology must come into play. This means using electronic records systems or tools that let doctors check on patients remotely.
  • Training everyone involved on how these new tech tools work along with understanding patient-centered approaches ensures your staff can offer top-notch service in managing chronic conditions.
  • Keeping an eye on how well the program does by constantly checking if things are going as planned allows for tweaking bits here and there based on real outcomes seen in patients’ health improvements.

By sticking close to this plan, healthcare groups can bring about positive changes not just in managing long-term diseases but also making sure overall services become more efficient leading towards better health outcomes within our healthcare systems

Training Healthcare Staff for Maximum Efficiency

Training healthcare staff is essential for improving how they manage long-term illnesses. Here’s what works best when it comes to training:

  • Start with creating detailed training programs that cover everything from coordinating care, getting patients involved, and using technology right. These should be customized based on whether someone is a care giver, doctor, or in charge of coordinating care.
  • With hands-on sessions, let healthcare workers practice with tech tools, learn the steps of managing patient care better and interact effectively with patients. It boosts their confidence and skills in handling chronic illness management.
  • By promoting an environment where learning never stops: Push for ongoing education by offering access to workshops and conferences about managing long-term health conditions. This keeps everyone up-to-date on new methods and practices.
  • Through mentorship: Pair up less experienced staff with mentors who’ve been there before to help them get through early challenges smoothly. Learning from those who have experience builds assurance in their roles.
  • Checking if the training actually worked: Keep an eye on how well these programs are doing by asking for feedback from the team regularly. Use this input to make your training even better over time.

By focusing on thorough training plans while supporting continuous growth within teams at all times can really empower them; making sure they provide top-notch services related specifically towards caring for people dealing with chronic diseases which leads directly towards enhancing patient experiences overall.

Measuring Success with HealthViewX CCM

Measuring success is essential in chronic care management to evaluate the effectiveness of the program and make data-driven improvements. HealthViewX CCM offers a comprehensive range of key performance indicators (KPIs) to monitor and assess various aspects of the program. Some key KPIs to consider include:

  1. Patient satisfaction: Measure patient satisfaction through surveys and feedback to gauge their experience with the chronic care management program. This can help identify areas for improvement and enhance patient engagement.
  2. Health outcomes: Track health outcomes such as disease management, hospitalizations, emergency room visits, and overall quality of life. This data can provide insights into the effectiveness of the program in improving patient health outcomes.
  3. Cost savings: Measure the cost savings achieved through the implementation of the chronic care management program. This includes reductions in hospital admissions, emergency room visits, and overall healthcare costs.
  4. Care coordination efficiency: Evaluate the efficiency of care coordination by monitoring metrics such as the average time between care team communication, response time to patient inquiries, and the number of care team members involved in the coordination process.
  5. Adherence to care plans: Assess the extent to which patients adhere to their care plans and treatment recommendations. This can be measured through medication adherence rates, appointment attendance, and participation in self-management activities.

By regularly monitoring these KPIs, healthcare organizations can assess the success of their chronic care management program and make data-driven decisions to improve patient outcomes and overall program effectiveness.

Key Performance Indicators (KPIs) to Watch

When setting up a program for managing long-term health conditions, it’s crucial to keep an eye on certain indicators that show us how well the program is working and if it’s really helping people get better care. Here are some important things to watch:

  • Patient satisfaction: By using surveys and getting feedback, we can find out what patients think about their experience with this special care plan. This helps us see where we need to do better and make sure patients feel involved in their own care.
  • Health outcomes: We should look at how well diseases are being managed, how often people end up in the hospital or emergency room, and if there’s any improvement in their overall quality of life. Understanding these aspects gives us clues about whether our efforts are making a real difference in improving patient health.
  • Care coordination efficiency: It’s also key to check how smoothly everything runs when different healthcare professionals work together for a patient’s care. This includes looking at things like how quickly team members communicate with each other, respond to patients’ questions, or involve various specialists as needed.
  • Adherence to care plans: Lastly, seeing if patients follow through with their treatment plans tells us a lot too. Are they taking their medications as prescribed? Showing up for appointments? Taking part in activities that help them manage their condition themselves?

By keeping track of these areas—patient happiness with the service provided; actual improvements in health; smooth teamwork among caregivers; and whether folks stick with recommended treatments—healthcare providers can spot ways to get even better results from programs designed specifically for chronic illness management.

Success Stories and Case Studies

Success stories and case studies are really helpful in showing us how well chronic care management programs work, especially when it comes to making patients happier and healthier. Let’s look at a couple of examples:

  • In the first example, someone with diabetes joined one of these programs and saw big improvements in controlling their blood sugar. This meant they needed less medication and had fewer health problems because of it. They felt better about their healthcare experience overall.
  • The second story is about an older person dealing with more than one long-term illness like heart disease and arthritis. Thanks to the program, they got better at managing pain, sticking to their meds, and didn’t have to go to the hospital as much. They ended up feeling more satisfied with their care.

These examples show that by focusing on coordinating care properly and using technology smartly, healthcare providers can make a real difference in improving both patient satisfaction and health outcomes for people living with chronic illnesses.

Future of Chronic Care Management

Looking ahead, the way we manage long-term health conditions is set to change thanks to new trends and tech advancements in healthcare. Here’s what might happen:

  • With telehealth getting a big boost from COVID-19, it looks like it’ll become even more popular for managing chronic illnesses. It lets patients check in with their doctors without leaving home, which can make a huge difference.
  • On top of that, artificial intelligence (AI) and machine learning are starting to play a big role. They could make things easier by sorting through patient info automatically. This means doctors could get helpful insights on how best to treat someone’s illness much quicker.
  • Wearable gadgets like smartwatches are also going to be key for keeping an eye on people’s health day-to-day. These devices gather up all sorts of health data continuously which helps medical professionals know when they need to step in.
  • For everything to work smoothly together – from hospital records systems sharing information easily will be crucial so everyone involved has the full picture when making decisions about treatment plans or care strategies.
  • Lastly, giving patients control over their own healthcare is becoming increasingly important too; this includes providing them with personalized care routines and educational content that encourages them actively participate in looking after their well-being.

By taking advantage of these developments and focusing on technology within healthcare settings there’s real hope for bettering outcomes for those dealing with chronic issues while also boosting overall satisfaction levels among patients through improved education efforts around self-care practices

Emerging Trends in Healthcare Technology

In the healthcare world, there’s a lot of new tech popping up that’s changing how we look after people with long-term health issues. Here are some key trends:

  • With remote patient monitoring, doctors can keep an eye on your health through wearable gadgets and other technology from afar. This means they can catch any problems early and tailor your care just for you.
  • Thanks to artificial intelligence (AI) and machine learning (ML), computers can go through tons of health records to spot patterns. This helps predict future health issues so you can get ahead of them.
  • Through telehealth and virtual care, you don’t always have to visit the doctor in person. You can chat with them online or over the phone, which makes getting advice much easier.
  • When it comes to sharing your medical info between different places where you’ve received care, that’s where electronic health record (EHR) interoperability comes in handy. It ensures everyone looking after you is on the same page.
  • Lastly, there are cool tools out there designed to get patients more involved in their own care like apps and websites where you can learn about your condition (patient education) or talk directly with healthcare pros.

By jumping on board with these tech trends,healthcare organizations not only make managing ongoing illnesses smoother but also help improve how well treatments work for everyone overall.

Predictions for CCM Evolution

The way we manage long-term health care, known as chronic care management (CCM), is set to change the healthcare industry in big ways. Here’s what might happen with CCM down the line:

  • With a focus on meeting each person’s unique needs, preferences, and health goals, CCM will offer personalized care plans. This means using data from patients themselves, applying AI technology for better insights, and making sure patients are really involved in their care.
  • In terms of working together more effectively, we’ll see teams made up of different healthcare experts coming together to give all-around and detailed support for people living with ongoing health issues. By having primary doctors work closely with specialists and other medical staff members.
  • When it comes to getting paid for services provided, value-based reimbursement will take center stage; this pays more attention to how well patients do (health outcomes) and how happy they are (patient satisfaction) rather than just paying for each service given out. Programs that show they can make people healthier while also saving money will get extra benefits under these new payment models.
  • Making sure patients play an active role in their treatment is going to be crucial too. There’ll be a push towards using tech tools that help individuals look after themselves better at home through things like keeping track of their condition remotely or learning about their health online.
  • Lastly, data-driven decision-making will guide CCM programs even more by relying on thorough analysis and forecasting methods so caregivers can spot those who might need urgent attention sooner rather than later which helps tailor treatments perfectly.

As changes keep happening within CCM, it’s clear that focusing on tailored patient experiences, collaborative efforts, value recognition, personal involvement, and smart use of information are key steps toward improving life quality for those dealing with chronic conditions in the realm of healthcare.


HealthViewX has created a full package to make managing long-term health issues easier for healthcare providers. By using smart tech, it makes looking after patients better, keeps everyone connected automatically, and organizes services in a snap. With HealthViewX’s system fitting right into the current healthcare setups, tackling chronic conditions doesn’t seem so tough anymore. If you decide to use HealthViewX CCM at your place, you’ll see how well things start running together and how easy it is to keep an eye on progress with key performance indicators (KPIs). As we move forward with new trends and guesses about where healthcare technology is headed next, HealthViewX shines because of its standout features that meet Medicare standards too. Check out what making chronic care management smoother looks like with HealthViewX now.

Frequently Asked Questions

What Makes HealthViewX CCM Unique?

HealthViewX CCM really shines because of what it brings to the table. For starters, it fits perfectly with the electronic health record (EHR) systems that are already in place. On top of that, it meets all the Medicare rules and uses cutting-edge technology to make managing chronic care a lot smoother and more efficient.

How Does HealthViewX Support Compliance with Medicare Requirements?

HealthViewX has built its chronic care management platform with all the needed rules and guidelines to make sure it fits Medicare’s standards. This way, healthcare organizations that use HealthViewX CCM can be sure they’re doing everything right to get reimbursed by Medicare.

Can HealthViewX CCM Integrate with Other EHR Systems?

Indeed, HealthViewX CCM is built to work smoothly with different electronic health record (EHR) systems. By doing this, it makes sure there’s easy sharing and connecting of data. This way, healthcare organizations can keep using their current EHR setups but also take advantage of the sophisticated capabilities that come with HealthViewX CCM.

Key Highlights

  • Taking care of people with long-term health issues is super important in healthcare. This kind of care makes sure these patients get all the help they need.
  • With Medicare, there’s a special program for Chronic Care Management (CCM) that helps improve how well people with two or more chronic conditions are looked after.
  • For this type of care to work best, it’s crucial to make sure patients are really involved in their own treatment plans and decisions about their health.
  • When done right, managing chronic conditions can lead to better results like fewer trips to the hospital and doing a better job at keeping illnesses under control.
  • Using technology smartly is essential for making chronic care management smoother. It lets doctors keep an eye on how their patients are doing more easily, stay in touch with them, and step in quickly when needed.
  • HealthViewX is a cool tool that brings new improvements to looking after folks with long-term health problems. It has features that automatically reach out to patients and tools that help manage everything about their care.

Medicare CCM Program: How HealthViewX Makes a Difference

Chronic illnesses, such as diabetes, hypertension, and heart disease, pose a significant healthcare challenge. Managing these conditions effectively requires ongoing care and coordination. To address this, the Medicare Chronic Care Management (CCM) program was introduced to provide comprehensive care for patients with multiple chronic diseases. It is a valuable initiative that aims to provide better care, reduce healthcare costs, and enhance the quality of life for individuals with complex health needs.

The CCM program not only provides better care for patients with chronic conditions but also offers healthcare providers an opportunity to improve their revenue streams. Under this program, healthcare providers are reimbursed for offering non-face-to-face care coordination services to eligible Medicare beneficiaries. 

However, delivering CCM services profitably can be challenging without the right tools and technologies. In this article, we explore how HealthViewX, a care orchestration technology platform, empowers clinicians to deliver CCM services profitably, all while enhancing patient care.

The Profitability Challenge

While the Medicare CCM program presents a unique revenue opportunity for clinicians, it also comes with its challenges. To deliver CCM services profitably, clinicians must navigate a range of complexities, including administrative tasks, data security compliance, managing care team and patient engagement. This can be daunting, time-consuming, and costly without the right support.

How HealthViewX Empowers Clinicians

HealthViewX is a transformative healthcare technology platform that offers a suite of features designed to streamline and optimize the delivery of CCM services. The platform capabilities empower healthcare providers to deliver more effective and personalized care to patients with chronic conditions, ultimately leading to better health outcomes. Here’s how HealthViewX helps clinicians deliver the CCM service profitably:

Automated Administrative Tasks: HealthViewX platform empowers clinicians to identify eligible patients, enhance patient enrollment process, create personalized care plans, capture and document accurate time spent with patients by tracking calls & emails. This automation reduces the time and effort required for administrative tasks, allowing clinicians to focus on patient care.

Care Coordination at Its Best: HealthViewX excels in care coordination, which is fundamental to the success of Medicare CCM. The platform streamlines communication among care team members and this synergy ensures that all parties involved in a patient’s care are on the same page, leading to more effective treatment plans and improved patient outcomes. Engaged patients are more likely to adhere to treatment plans, make healthier lifestyle choices, and actively participate in their own care.

Care Plan Customization: HealthViewX has got over 86 pre-defined care plan templates based on various conditions that helps clinicians to create personalized care plans tailored to each patient’s unique needs. This not only improves patient outcomes but also increases patient satisfaction, leading to better retention and profitability.

Targeting High-Risk Patients: Not all patients with chronic conditions have the same level of risk. HealthViewX employs risk stratification algorithms to identify high-risk individuals who require more intensive care management. By focusing resources on those who need it most, healthcare providers can allocate their resources and efforts effectively for improved outcomes.

Billing and Documentation: Billing and documentation are essential aspects of Medicare CCM. The platform simplifies billing and documentation processes, ensuring that clinicians efficiently document patient interactions and maximize their reimbursements for CCM services. It helps clinicians avoid revenue loss due to incomplete or inaccurate billing. It also lets providers generate billing reports based on CMS guidelines for guaranteed reimbursement. 

Secure Patient Data: HealthViewX prioritizes the security and privacy of patient data, ensuring that sensitive health information remains protected. Compliance with data security standards is critical to maintaining trust with patients and regulatory authorities.

Analytics and Reporting: HealthViewX offers robust data analytics tools that enable healthcare providers to track the performance of their CCM services and patient outcomes over time. By analyzing trends and patterns in patient data, providers can make informed decisions and adjust care plans as needed. This data-driven approach promotes evidence-based care, continuous improvement and increased profitably.

Cost Savings: By automating administrative tasks, reducing non-compliance risks, and improving patient engagement, HealthViewX ultimately saves clinicians time and resources, contributing to increased profitability.


Medicare’s Chronic Care Management program was introduced to help manage the health and well-being of beneficiaries with multiple chronic conditions. The Medicare CCM program is a unique opportunity for clinicians to provide better care for patients with chronic conditions and boost their practice’s revenue. By automating administrative tasks, ensuring regulatory compliance, enhancing patient engagement, and optimizing billing, HealthViewX emerges as a game-changing solution that empowers clinicians to achieve profitable outcomes while delivering high-quality care. As the healthcare landscape continues to evolve, technology solutions like HealthViewX will be instrumental in transforming healthcare practices, and also in making the CCM program more accessible and profitable for clinicians.

2021 CPT Codes by the CMS for Medicare Extension Care Management Programs

Chronic Care Management:

The chronic care management program was virtually untouched by the 2021 Final Rule from CMS. There are three main CPT codes and two add-on CPT codes in 2021 that may be billed by primary care providers for CCM services.


Requirements for CCM:

Non-Complex CCM:

  • Two or more chronic conditions expected to last at least 12 months (or until the death of the patient)
  • Patient consent (verbal or signed)
  • Personalized care plan in a certified EHR and a copy provided to the patient
  • 24/7 patient access to a member of the care team for urgent needs
  • Enhanced non-face-to-face communication between patient and care team
  • Management of care transitions
  • At least 20 minutes of clinical staff time per calendar month spent on non-face-to-face CCM services directed by a physician or other qualified healthcare professional
  • CCM services provided by a physician or other qualified healthcare professional are reported using CPT code 99491 and require at least 30 minutes of personal time spent in care management activities

Complex CCM:

Shares common required service elements with CCM but has different requirements for:

  • Amount of clinical staff service time provided (at least 60 minutes)
  • The complexity of medical decision-making involved (moderate to high complexity)

CPT Reimbursement Codes for CCM Service:

Non-complex CCM:

  • CPT Code 99490– This code requires that patients must have two or more chronic conditions, as well as documented consent to enroll in the program AND receive at least 20 minutes of CCM services from clinical staff within a given month. A personalized care plan, which shows an assessment of all patient factors and identifies gaps and barriers to be addressed, is also required. Reimbursement Rates – CPT Code 99490 – $42/patient/month.
  • CPT Code 99439 (formerly  G2058) -This code allows providers to bill for each additional 20 minutes spent for Basic CCM services in a given month, up to 2 times. For example, if CCM services were provided for at least 40 minutes with a patient in a given month that was not Complex, 99490 ($42) and 99439 ($38) would be billed together for that month. Reimbursement Rates – CPT Code 99439 (formerly  G2058) – $38/patient/month.

Complex CCM:

  • CPT code 99487– This code has a higher rate of reimbursement than the Basic CCM CPT code. To bill using this code requires moderate or high complexity in medical decision making AND acknowledgment by both patient & provider of an acute exacerbation (generally defined as a sudden worsening of a patient’s condition that necessitates additional time and resources). The patient must receive at least 60 minutes of services from clinical staff within a given month to bill for this code. Reimbursement Rates – CPT Code 99487 – $93/patient/month.
  • CPT code 99489 – The same as with the Basic Chronic Care Management code, the Complex Chronic Care Management code also has an add-on CPT code to cover time spent beyond 60 minutes. It allows for billing for each additional 30 minutes spent for Complex CCM services within a given month. Reimbursement Rates – CPT Code 99489 – $45/patient/month.

Transitional Care Management:

Transitional Care Management (TCM) services address the hand-off period between the inpatient and community settings. After a hospitalization or other inpatient facility stay (e.g., in a skilled nursing facility), the patient may be dealing with a medical crisis, new diagnosis, or change in medication therapy. Family physicians often manage their patients’ transitional care.

medicare reimbursement codes

Requirements for TCM:

  • Contact the beneficiary or caregiver within two business days following a discharge. The contact may be via the telephone, email, or a face-to-face visit. Attempts to communicate should continue after the first two attempts in the required business days until successful.
  • Conduct a follow-up visit within 7 or 14 days of discharge, depending on the complexity of medical decision-making involved. The face-to-face visit is part of the TCM service and should not be reported separately.
  • Medicine reconciliation and management must be furnished no later than the date of the face-to-face visit.
  • Obtain and review discharge information.
  • Review the need for diagnostic tests/treatments and/or follow up on pending diagnostic tests/treatments.
  • Educate the beneficiary, family member, caregiver, and/or guardian.
  • Establish or reestablish referrals with community providers and services, if necessary.
  • Assist in scheduling follow-up visits with providers and services, if necessary.

CPT Reimbursement Codes for TCM Service:

  • CPT code 99495 – moderate medical complexity requiring a face-to-face visit within 14 days of discharge. Reimbursement  rate – $175.76/patient/month.
  • CPT code 99496 – high medical complexity requiring a face-to-face visit within seven days of discharge. Reimbursement  rate – $237.11/patient/month.

Allowed reported services alongside TCM services include,

  • Prolonged services without direct patient contact (99358-99359);
  • Home and outpatient international normalized ratio (INR) monitoring (93792-93793);
  • End-stage renal disease (ESRD) services for patients ages 20 years and older (90960-90962, 90966, or 90970);
  • Interpretation of physiological data (99091); and
  • Care plan oversight (G0181-G0182).

Remote Patient Monitoring:

RPM involves the collection and analysis of patient physiologic data that are used to develop and manage a treatment plan related to a chronic and/or acute health illness or condition.


Requirements for RPM:

To qualify for CMS reimbursements for utilizing the RPM services efficiently, the service providers and hospitals need to ensure the following:

  • Medicare part B patients are imposed 20% of copayment (renouncing the copayments regularly can trigger penalties under the Federal Civil Monetary Penalties Law and also the Anti-Kickback Statute)
  • Patients must take the remote monitoring services and are required to monitor for a minimum of 16 days to be applicable for a billing period.
  • The RPM services must be ordered by skilled physicians or other qualified healthcare experts.
  • Data must be wirelessly synced for proper evaluation, analysis, and treatment.

CPT Reimbursement Codes for RPM Service:

  • CPT code 99453It is a one-time practice expense reimbursing for the setup and patient education on RPM equipment. This code covers the initial setup of devices, training and education on the use of monitoring equipment, and any services needed to enroll the patient on-site. Reimbursement  rate – $18.77/patient/month.
  • CPT code 99454This code covers the supply and provisioning of devices used for RPM programs, and the code is billable only once in a 30-day billing period. Reimbursement  rate – $64.44/patient/month.
  • CPT code 99457This code covers the direct monthly expense for the remote monitoring of physiologic data as part of the patient’s treatment management services. To receive reimbursement, the physician, QHP or other clinical staff must provide RPM treatment management services for at least 20 minutes per month. Reimbursement  rate – $51.61 (non-facility); $32.84 (facility) /patient/month.
  • CPT code 99458This code is an add-on code for CPT Code 99457 and cannot be billed as a standalone code. This code can be utilized for each additional 20 minutes of remote monitoring and treatment management services provided. Reimbursement  rate – $42.22 (non-facility); $32.84 (facility) /patient/month.

Principal Care Management:

PCM codes are intended to cover services for patients with only one complex chronic condition that requires management by a specialist. Like other chronic care management (CCM) codes (chronic care management, transitional care management), the PCM codes are intended to reimburse physicians for the additional work they do to take care of high-risk, complex patients. This includes the extra time and work required for medication adjustments, creating a care plan, patient follow-up, and more.

Healthcare technology

Requirements for PCM:

  • One complex chronic condition lasting at least 3 months, which is the focus of the care plan,
  • The condition is of sufficient severity to place the patient at risk of hospitalization or has been the cause of recent hospitalization,
  • The condition requires development or revision of a disease-specific care plan,
  • The condition requires frequent adjustments in the medication regimen, and/or the management of the condition is unusually complex due to comorbidities

CPT Reimbursement Codes for PCM Service:

  • CPT Code G2064 – requires 30 minutes of provider (allergist, NP, PA) time each calendar month to care for the patient. This code can be billed monthly (in addition to appropriate E/M codes) and approximate reimbursement is $52/patient/month.
  • CPT Code G2065 –  requires 30 minutes of clinical staff time directed by a provider each calendar month for patient care. Provider supervision does not require the provider to be onsite while clinical staff performs PCM services. This code can be billed monthly (in addition to appropriate E/M codes) and approximate reimbursement is $22/patient/month.

Annual Wellness Visit:

The Annual Wellness Visit (AWV) is a yearly appointment with your primary care provider (PCP) to create or update a personalized prevention plan. This plan may help prevent illness based on your current health and risk factors. Keep in mind that the AWV is not a head-to-toe physical.

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Requirements for AWV:

For G0438 (initial visit),

  • Billable for the first AWV only.
    • Patients are eligible after the first 12 months of Medicare coverage.
    • For services within the first 12 months, conduct the Initial Preventive Physical Exam (IPPE), also referred to as the Welcome to Medicare Visit (G0402).
  • The patient must not have received an IPPE within the past 12 months.
  • Administer a Health Risk Assessment (HRA) that includes, at a minimum: demographic data, self-assessment of health status, psychosocial and behavioral risks, and activities of daily living (ADLs), instrumental ADLs including but not limited to shopping, housekeeping, managing own medications, and handling finances.
  • Establish the patient’s medical and family history.
  • Establish a list of current physicians and providers that are regularly involved in the medical care of the patient.
  • Obtain blood pressure, height, weight, body mass index or waist circumference, and other measurements, as deemed appropriate.
  • Assess a patient’s cognitive function.
  • Review risk factors for depression, including current or past experiences with depression or mood disorders.
  • Review patient’s functional ability and safety based on direct observation, or the use of appropriate screening questions.
  • Establish a written screening schedule for the individual, such as a checklist for the next 5 to 10 years based on appropriate recommendations.
  • Establish a list of risk factors and conditions for primary, secondary, or tertiary intervention.
  • Provide personalized health advice to the patient, as appropriate, including referrals to health education or preventive counseling services and programs.
  • At the patient’s discretion, furnish advance care planning services.

For G0439 (subsequent visit),

  • Billable for subsequent AWV.
  • The patient cannot have had a prior AWV in the past 12 months.
  • Update the HRA.
  • Update the patient’s medical and family history.
  • Update the current physicians and providers that are regularly involved in providing the medical care to the patient, as developed during the initial AWV.
  • Obtain blood pressure, weight (or waist circumference, if appropriate), and other measurements, as deemed appropriate.
  • Assess a patient’s cognitive function.
  • Update the written screening schedule checklist established in the initial AWV.
  • Update the list of risk factors and conditions for which primary, secondary, and tertiary interventions are recommended or underway.
  • Provide personalized health advice to the patient, as appropriate, including referrals to health education or preventive counseling services and programs.
  • At the patient’s discretion, the subsequent AWV may also include advance care planning services.

CPT Reimbursement Codes for AWV Service:

The four CPT codes used to report AWV services are,

  • G0402 Initial Preventive Physical Exam – This code is used for patients visiting within 12 months after enrolling in Medicare.
  • G0438 Initial Visit – This visit is eligible within 11 calendar months from the date of IPPE.
  • G0439 Subsequent Visit – This code is used for every subsequent visit. Patients are eligible for this benefit every year after their Initial AWV.
  • CPT 99497/99498Patients are eligible for an Advance Care Planning (ACP) at any time. But if performed during an AWV, the patient has no copay.

Behavioral Health Integration:

Integrating behavioral health care with primary care (“behavioral health integration” or “BHI”) is an effective strategy for improving outcomes for millions of Americans with behavioral health conditions. Medicare makes separate payments to physicians and non-physician practitioners for BHI services they furnish to beneficiaries over a calendar month service period.

medicare cpt codes

Requirements for BHI:

  •  Any mental or behavioral health condition being treated by the billing practitioner, including substance use disorders, that, in the clinical judgment of the billing practitioner, warrants BHI services.
  • The diagnosis or diagnoses could be either pre-existing or made by the billing practitioner and may be refined over time.

CPT Reimbursement Codes for BHI Service:

The CPT code used to report BHI services is,

  • CPT Code 99494 – Initial or subsequent psychiatric collaborative care management, each additional 30 minutes in a calendar month of behavioral health care manager activities, in consultation with a psychiatric consultant, and directed by the treating physician or other qualified healthcare professional.







Earn from Medicare’s Chronic Care Management Program! CCM made simple!

Chronic Care Management Services are delivered to Medicare beneficiaries with two or more chronic conditions with a goal of improving health and quality of care for high-need patients. As population ages, FQHCs, RHCs, ACOs, Hospitals, individual practitioners, etc. face the daunting challenge of improving quality of care for chronically ill patients while containing costs.

The Centers for Medicare and Medicaid Services (CMS) says about 93% of total Medicare spending is on beneficiaries with multiple chronic conditions. Research has shown that highly fragmented care for Medicare beneficiaries with multiple chronic conditions are more likely to present in emergency rooms, and be admitted than others.

In spite of the need for proactive care for Chronic Care Management Patients, a lot of the providers are still underutilizing this benefit. There are several reasons why providers like FQHCs, RHCs, ACOs, Hospitals, individual practitioners, etc. have chosen to leave it on the table.

Complicated Process:

There are several rules physicians and practices have to follow in order to qualify for CCM reimbursement. CMS has set rules right from enrolling Medicare patients up to the necessary documents that have to be furnished for CCM reimbursement. Other mandatory requirements include providers offering CCM service, should have access to patient’s health records, provide 24/7 access to care, provide care plans, and patients be able to reach providers to meet urgent care needs.

Time Consuming and involves additional costs:

Many providers feel offering CCM service is a time-consuming effort, and requires additional staffing. They find it difficult to document each of these and also provide quality care for their patients. Providers feel there is an increased administrative burden to managing and tracking CCM services, and it also involves additional cost.

Patients Consent:

Providers must identify Medicare eligible patients, explain CCM services and get consent to enroll the patient and start the service. Providers must explain the required information in detail where the patient can either accept or decline the service. 

Wait and See Approach:

Providers  want to first see if the approach is effective before deciding to opt for it. Many providers and physicians wait to see if other providers who opted to provide the service have success with reimbursement before committing to participation in the program.

HealthViewX makes Chronic Care Management process easier with the below features and makes reimbursement simple:

Automated Documentation for CMS Auditing

HealthViewX automates and streamlines the end-to-end CCM process. Integrates with softphones to accurately record the time spent on each call. It easily helps generate reports as per CMS requirements. 

Comprehensive Care Plan

Structured care plans are essential to help organize coordination of actions for proper patient progression and self-management. The solution helps create condition-specific, personalized and comprehensive care plans for each patient including tasks and goals for both the patient and care coordinator track for better care coordination. Simplifies and streamlines workflow to guide tele-nurses in creating care plans. 

HIPAA Compliant

HealthViewX CCM follows HIPAA compliance requirements and guidelines. The solution lets you define the access, have user-specific access conditions, and provides secure access to patient records.

Analytics and Dashboard

Gives detailed actionable insights for better care coordination. Data can be visually represented and users can gather detailed information by clicking the desired data. The dashboard also displays the follow-up reminders that can be set-up by the user against each patient.

Take this simple step to improve health outcomes and reduce costs for patients with multiple chronic care conditions.

Schedule a demo and talk to HealthViewX Solution experts today to discuss the CCM solution. Or simply outsource your CCM services. HealthViewX also provides end-to-end CCM services through our network of seasoned RNs and CMAs that enable you to increase your monthly reimbursements without incurring any additional cost of hiring additional staff or investing in technology solutions.

Understanding the scope of Chronic Care Management and what is required to make it profitable

Approximately 71% of the total healthcare spend in the United States is associated with care for Americans with more than one chronic condition. Among Medicare fee-for-service beneficiaries, people with multiple chronic conditions account for 93% of total Medicare spending.

It is said that a large percentage of these expenses are associated with acute care and emergency visits that could be prevented by earlier intervention. Patients who have multiple chronic conditions require ongoing medical attention. Putting further emphasis on health programs with an eye towards preventing and controlling chronic disease is one of the ways to address such costs.

The Centers for Medicare & Medicaid Services (CMS) recognizes Chronic Care Management (CCM) as a critical component of primary care that contributes to better health and care for individuals.

What Physicians need to understand?

Medicare’s Chronic Care Management program has a primary clinical goal which is improving the health of Medicare patients with two or more chronic conditions expected to last at least 12 months or until the death of the patient, and who are at significant risk of death, acute exacerbation/decompensation, or functional decline. In addition to understanding the service-level parameters, pay levels, CCM codes.

PCP’s and other health organizations who provide CCM services need to understand how to effectively bill for CCM in order to profitably achieve that goal.

Some of the basic preconditions that providers must satisfy are:

  • the provider is required to complete an initial face-to-face visit
  • obtain verbal or written consent from the patient, and  develop a comprehensive care plan in the electronic health record
  • provide 24/7 access to care
  • use a certified EHR to aggregate all patient health information
  • establish continuity through a designated care team member who works with the patient to implement a dynamic plan that spells out the patient’s key prevention and treatment goals and strategies

Who all can provide CCM services?

Additionally to physician offices, Chronic Care Management Services can be provided by

  • Federally Qualified Health Centers
  • Rural Health Clinics
  • Critical Access Hospitals

And the following healthcare professionals can bill for CCM services

  • Physicians
  • Physician Assistants
  • Nurse Practitioners
  • Certified Nurse-Midwives
  • Clinical Nurse Specialists

Non-physicians must legally be authorized and qualified to provide CCM in the state in which the services are furnished.

Why provide Chronic Care Management Services?

It benefits both providers and patients. Patients will receive better-coordinated care thereby preventing hospitalization and re-admissions. Providers will not only receive payments for providing care but also improve practice efficiency, compliance, patient satisfaction, and health outcomes. Practices, large providers, and health systems can add net new recurring monthly revenue. 

How do physicians and other providers document the CCM services that are provided?

Some practices do the tracking manually, while some of the practices have CCM documentation built into their EHR’s. Other practices implement specialized CCM software to track time and ensure all the CCM requirements are met. Some of the CCM software has the ability to track not only the documentation but also send reminders or notifications to the patient, provider and other healthcare professionals involved in patient care. 

How to make CCM profitable?

Chronic care management requires 24/7 access to care. Practices take different approaches to meet this requirement to provide better care coordination. Some practices hire additional staff and some opt for a solution to automate the end-to-end process to cut down on additional staff expenses. Considering healthcare IT will not only cut down on additional expenses but will also make CCM more effective and efficient.

Talk to HealthViewX solution experts to understand more about HealthViewX CCM solution and make your CCM profitable. 

What’s New with CCM? Medicare Reimbursement 2020 Code Changes Explained!

First, let’s have a quick look at what were the codes in 2019.

Beginning January 1, 2019, the CCM codes were as below

CPT 99490 (Non-complex)

Chronic care management services, at least 20 minutes of clinical staff time directed by a physician or other qualified healthcare professional, per calendar month.

CPT 99491

Chronic care management services, provided personally by a physician or nurse practitioner for at least 30 minutes, per calendar month to high-risk patients. Codes 99490 and 99491 cannot be billed in the same month for the same patient so practices will need to decide if this new code is a good use of their doctors’ time and which patients would benefit from it.

CPT 99487 (Complex)

 Complex chronic care management services, with at least 60 minutes of clinical staff time directed by a physician or other qualified healthcare professional, per calendar month

CPT 99489 (Add-on for CPT 99487)

Each additional 30 minutes of clinical staff time directed by a physician or other qualified healthcare professional, per calendar month (List separately in addition to code for primary procedure).

Complex CCM services of less than 60 minutes in duration, in a calendar month, are not reported separately. Report 99489 in conjunction with 99487. Do not report 99489 for care management services of less than 30 minutes in addition to the first 60 minutes of complex CCM services during a calendar month.

The billing practitioner cannot report both complex and regular (non-complex) CCM for a given patient for a given calendar month. In other words, a given patient receives either complex or non-complex CCM during a given service period, not both. Do not report 99491 in the same calendar month as 99487, 99489, 99490.

What’s New?

On Nov 15, 2019, Centers for Medicare and Medicaid Services (CMS) finalized the CY 2020 Medicare Fee Schedule (MFS). It has revised the current chronic care management reimbursement program and has created a new care management reimbursement program.

Here’s a quick look at 2020 Medicare Reimbursement Codes for Chronic Care Management:

99487, 99489*, 99490, G2058*, 99491

CMS has created an add-on code, HCPCS Code G2058 for non-complex CCM effective Jan 01, 2020.

G2058 Specifications:

A medical practitioner can bill CPT 99490 for the first 20 minutes of clinical staff time spent performing CCM activities (educating the patient or caregiver about the patient’s condition, care plan, and prognosis, etc.) in a given calendar month and can charge HCPCS code G2058 for the second and third 20-minute additions (additional staff time respectively). Use G2058 in conjunction with 99490. Do not report 99490, G2058 in the same calendar month as 99487, 99489, 99491. These CPT codes are tailored toward primary care physicians but can be billed by any physician or by any skilled healthcare professional and get the reimbursement by fulfilling the code requirements.

Payment or reimbursement for the CPT code 99490 is $42.23 while the add-on code G2058 (up to two) pays $37.89. Therefore, total reimbursement for an hour or more of non-complex CCM services is $118.01.  

** Add-on codes are bundled and cannot be billed separately from their base code.

CCM Patient Eligibility

Patients with multiple (two or more) chronic conditions expected to last at least 12 months or until the death of the patient, and that place the patient at significant risk of death, acute exacerbation/decompensation, or functional decline, are eligible for CCM services.

How does the scope for CCM look like in 2020?

Qualified healthcare professionals have been billing Medicare for providing CCM services like maintaining care plans, handling care transitions between providers to Medicare patients with two or more chronic conditions. Even today CCM continues to be underused.

The epidemic of chronic disease continues to grow and has reached global epidemic proportions. This condition is exerting considerable demand for health systems to adopt an IT solution to provide better care for their chronic patients. This increased demand has become a major concern today. Adapting new technology or operating models is vital for the health systems to provide care differently, more efficiently, and with better patient outcomes.

HealthViewX CCM platform helps individual physicians, practices, billing companies, etc. to provide CCM services seamlessly to their enrolled Medicare patients. The simplified and automated process makes it easy to meet the criteria for CMS billing and reimbursement.

Power your entire system – simplify your workflow, create patient-specific care plans, automate documentation, generate detailed reports, and improve overall efficiency. Hosted in cloud servers, HealthViewX CCM solution is extremely scalable to meet requirements of any operative size and our pricing model keeps overhead cost minimal and manageable.

Schedule a demo and talk to our solution experts today!


Ref: https://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNProducts/Downloads/ChronicCareManagement.pdf